Travel in the new normal: Steps that would be implemented to return to tourism

16/06/2020 7:53 pm

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The US Travel Association, an entity that brings together the tourism industry, produced a guide for companies in the sector.
An American Airlines plane takes off at Washington airport. EFE / EPA / JIM LO SCALZ
They have been repeating it to us until weary since the coronavirus pandemic broke out: the world as we knew it until a few months ago does not exist anymore. In reality the world exists, what will change forever will be our way of moving in it.And in this, travel must adapt, mutate, reconvert, adopting protocols and sanitary measures that allow the development of the activity in what many already call the “new normal”
This is why the US Travel Association presented a detailed guide to help support its customers. Therefore, the United States Travel Association presented a detailed guide to help maintain its customers. and secure employees as the country emerges from the COVID-19 Pandemic. The guide is called “Travel in the New Normal” and its goal is to allow travel to resume safely.
“We want political leaders and the general public to see that our industry is setting a very high standard to reduce the risk of coronavirus in our businesses, and that the practices established to achieve that standard are consistent throughout each phase of the travel experience. “said the president and CEO of the Travel Association of the United States, Roger Dow.
The well-being of employees and guests is a priority of travel companies. But so is restoring consumer confidence, hoping that demand will recover quickly and the tourism industry helps drive an economic and job recovery.
your customers and employees safe as the country emerges from the COVID-19 Pandemic. The guide is called “Travel in the New Normal” and its goal is to allow travel to resume safely.
“We want political leaders and the general public to see that our industry is setting a very high standard to reduce the risk of coronavirus in our businesses, and that the practices established to achieve that standard are consistent throughout each phase of the travel experience. “said the president and CEO of the Travel Association of the United States, Roger Dow.
The well-being of employees and guests is a priority of travel companies. But so is restoring consumer confidence, hoping that demand will recover quickly and the tourism industry helps drive an economic and job recovery.
Alcohol before entering, something that we already see in many places, even in quarantine.
“We will not encourage people to travel until experts and public health authorities have made it clear that the time is right to do so,” Dow said. “Our industry’s focus is on preparing for that moment, and on demonstrating that our preparations are comprehensive.”
The guide “Traveling in the new normal” focuses on six main areas

1. Adapt. Travel companies must adapt operations, modify employee practices, and / or redesign public spaces to help protect employees and customers. In practice, this involves, for example, reinforcing hand hygiene (it may decrease the risk of virus transmission); use personal protective equipment such as masks and gloves; install physical barriers, such as transparent screens to provide separation between customers and employees; promote physical distance with new signage to guarantee separation in lines and common areas; reconfigure public spaces and automated entrances, among others.

Travel kit, with chinstrap included (Shutterstock)
2. Contactless. Consider implementing non-contact solutions – whenever practical – to limit the opportunity for virus transmission and, at the same time, allow for a positive travel experience. This is something you can apply to issues like ticketing; ID; registry; payment of goods and services; automated orders and collection of food and services.

3. New procedures. Adopt and implement improved sanitation procedures specifically designed to combat the transmission of COVID-19. This is aimed at a policy that implements the most frequent hand washing by all employees (or frequent use of an alcohol-based hand sanitizer); disinfect more frequently – especially on high traffic surfaces – provide hand sanitizer in public areas at all facilities; modify business hours when necessary for complete sanitation.

4. Early detection. Promote health screening measures for employees and isolate workers with possible symptoms of COVID-19. Employers and travel operators should review their policies to make it easier for their employees to stay home when they are sick or possibly exposed to the coronavirus.

At the same time, travelers should also be responsible and postpone the trip if they are sick.
5. Standard procedures. Establish a set of procedures aligned with CDC guidance if an employee tests positive for COVID-19. Travel companies must follow an appropriate stock checklist.

6. Food and drinks. Follow best practices in food and beverage service to promote the health of employees and customers. While COVID-19 is not a foodborne illness, food and beverage service is essential and part of the hospitality and travel industry. When serving food and beverages, travel companies must follow best practices from the FDA (US Food and Drug Administration).

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