Complaint Book

IN COMPLIANCE WITH THE PROVISIONS OF LAW NO. 29571 (CONSUMER PROTECTION AND DEFENSE CODE), AS WELL AS SUPREME DECREE NO. 0011-2011-PCM AND ITS AMENDMENTS, THIS ESTABLISHMENT HAS A VIRTUAL CLAIMS BOOK AVAILABLE TO YOU.

COMPLAINT

Disagreement not related to products or services; or discomfort or dissatisfaction with customer service.

CLAIM

Disagreement related to products or services.

CLAIM FORM Nº RV-00000000

DATE OF CLAIM OR COMPLAINT: Tuesday, 18 de March del 2025

1.Identification of the complaining consumer

If the complainant is a minor, please fill in the details of the parent or guardian.

2. Identification of the contracted good

Service

Product

3. Details of the claim and consumer request

Claim

Complain

4. Observations and actions taken by the provider

Date of response communication

Recipient (consumer, provider, or INDECOPI as applicable).

I have read and agree to Privacy Policy

* Fields marked with an asterisk are required fields.
* By providing my email address, I authorize any communication regarding the claim to be made through it.
* The processing of your personal data on this portal is intended to correctly manage your claim or complaint in accordance with the legal provisions on the matter.

* The filing of the claim does not prevent resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.
* The provider must respond to the claim within a period no longer than fifteen (15) calendar days, without the option for an extension. The fields indicated with an asterisk are mandatory fields.

Políticas de privacidad de datos personales

At our company, we are committed to safeguarding the protection, security, and confidentiality of personal data. We collect, store, and use personal information in compliance with the applicable regulations and ensure that it is handled responsibly, respecting the rights of the data owners.

Scope: This policy applies to all personal data handled by the company, including customers, employees, suppliers, and other stakeholders.

Data Collection: We collect personal data with the prior consent of the data subject and for legitimate purposes, such as service delivery, legal compliance, and improving our offerings. Sensitive data is collected only when absolutely necessary.

Rights of Data Owners: Individuals have the right to access, correct, delete, and object to the processing of their personal data, as well as request data portability.

Security Measures: We implement both technical and organizational measures, such as encryption, password protection, and regular security reviews, to ensure the safety of personal data.

Data Transfer: Data is only transferred to third parties with the explicit consent of the data owner or when legally required.

Retention: Personal data is retained only for as long as necessary, after which it is securely deleted.

CONTACT US

Don't be told, live it! Wayki Trek is a Tour Company in Cusco, Peru specializing in Inca Trails to Machu Picchu, Alternative Treks to Machu Picchu and tours around Cusco region, with environmental and social responsibility always as a priority

Where to find us: Calle Quera 239, Cusco – Perú

Commercial Hours: From Monday to Friday 9:00 am to 18:00 pm / Sundays from 9:00 am to 13:00 pm (GMT -05: 00)

Contacts:
For bookings: + (51) 932-235-450
For Trip Coordinations: + (51) 932-235-008
Emergencies: + (51) 984-693-474 / + (51) 932-235-008

WhatsApp: + (51) 932-235-450

WE ARE COMPROMISED TO GIVE THE BEST EXPERIENCE

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