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Complaint Book

IN COMPLIANCE WITH THE PROVISIONS OF LAW NO. 29571 (CONSUMER PROTECTION AND DEFENSE CODE), AS WELL AS SUPREME DECREE NO. 0011-2011-PCM AND ITS AMENDMENTS, THIS ESTABLISHMENT HAS A VIRTUAL CLAIMS BOOK AVAILABLE TO YOU.


COMPLAINT
Disagreement not related to products or services; or discomfort or dissatisfaction with customer service.
CLAIM
Disagreement related to products or services.

CLAIM FORM Nº RV-00000000

DATE OF CLAIM OR COMPLAINT: Friday, 03 de July del 2026

1.Identification of the complaining consumer

If the complainant is a minor, please fill in the details of the parent or guardian.

2. Identification of the contracted good

3. Details of the claim and consumer request

4. Observations and actions taken by the provider

* Fields marked with an asterisk are required fields.
* By providing my email address, I authorize any communication regarding the claim to be made through it.
* The processing of your personal data on this portal is intended to correctly manage your claim or complaint in accordance with the legal provisions on the matter.

* The filing of the claim does not prevent resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.
* The provider must respond to the claim within a period no longer than fifteen (15) calendar days, without the option for an extension. The fields indicated with an asterisk are mandatory fields.